Re:Ask HN: What do you think of our redesigned website?
by GiraffeNecktie on Friday November 20, 2009 @02:33PM
(#953167)
The free pricing plan seems too restrictive. If I'm going to evaluate it's usefulness for a team, I'll need to get buy-in from at least one other person and see how it works when several people are contributing.
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Re:Ask HN: What do you think of our redesigned website?
by nkohari on Friday November 20, 2009 @02:38PM
(#953181)
Yeah, it's tough to find a balance with freemium pricing. The restrictive free account is one of the reasons we introduced the 30-day money-back guarantee. It's actually baked into the software, so if you cancel your account (or downgrade to the free plan) in the first 30 days, it automatically refunds your money.
We have considered adding one collaborator to the free plan. We've taken the stance of starting with it very restrictive and then sizing it up if necessary, because it's much harder to go the other way and take things away from users. :)