Though to be fair it was New Years in San Diego, and Santee is a bit out of the way
I also made the dumb mistake of tapping on a window sitting on my couch once when I saw a bunch of funny dudes with helmets just outside it. When they looked in the window I realized it was actually SWAT, right before they raided the house two doors down.
Why would a city invest in something like this? Especially if you get the information via emergency calls?
# Mapping gunshots in both time and space. These types of sensors can attempt to classify the type of weapon used based on the audio signature. If there are are several shots from similar-sounding sources moving through the city at a certain, or in a certain area over the period of days (or month), this can tell you more than you could determine from just emergency calls.
# Tieing the gunshot sensors in with other input devices, like cameras. You can reduce the time spent looking through, say, traffic camera recordings that happened in the vicinity of the gunshot looking for related video.
# Automatically pointing moveable cameras to look in the direction of a gunshot. Means you don't need as many camera for the same effective coverage.
The ShotSpotter they put in last fall is definitely seeing some use here.