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Re:Ask HN: Advice regarding past due accounts and getting paid? by jacquesm on Monday November 16, 2009 @02:51PM (#945148)
Re. past due accounts: Call. Every day. Be very polite, tell them that you still haven't received payment and that you'd like to know for sure that payment has been made. Repeat.

This worked flawlessly for me in the past but I did take in to account that I probably wouldn't be working for those customers ever again (and funny enough, in most cases I did, and in most cases I used these as reasons to demand up front payment on future jobs).

The squeaky wheel gets the grease...

Re:Ask HN: Advice regarding past due accounts and getting paid? by jlees on Monday November 16, 2009 @02:58PM (#945161)
yup, calling every day was the only way I managed to get past due payment I was owed in the past. If they hedge (oh it's in our internal systems) ask for a day to call them back and call back the day before. For my cases it's usually been someone different handling the finances side of things, and the customer who I dealt with is actually embarrassed payment hasn't been made.

You could also start charging interest on the overdue bill, but I believe you have to state this in your invoice. then you have an excuse to call - to update them on the amount they owe.

I've not heard of anyone at startup level resorting to a collections agency but I have heard of the small claims court being involved sometimes. Never had to go that far myself, so I can't really comment.

Re:Ask HN: Advice regarding past due accounts and getting paid? by eli on Monday November 16, 2009 @03:03PM (#945176)
I'd go collections before a lawsuit, for sure.

Most collections agencies cost you little or nothing up front, they just split whatever they collect. Hiring a lawyer or spending your valuable time deciphering legal forms is almost definitely going to cost you more up front.

Re:Ask HN: Advice regarding past due accounts and getting paid? by jacquesm on Monday November 16, 2009 @03:08PM (#945185)
Depends on your location, in plenty of places you can go to small claims court without representation. Especially for an uncontested bill.
Re:Ask HN: Advice regarding past due accounts and getting paid? by eli on Monday November 16, 2009 @03:50PM (#945269)
Having sued people in small claims court, I can tell you that it will take up a lot of your time just to fill out the paperwork.

Also, small claims court has caps on what you can sue for. More than a few grand and it's not an option.

Re:Ask HN: Advice regarding past due accounts and getting paid? by philwelch on Monday November 16, 2009 @03:42PM (#945252)
In most places, representation isn't even allowed in small claims court.
Re:Ask HN: Advice regarding past due accounts and getting paid? by stuartk on Monday November 16, 2009 @04:56PM (#945387)
+1 for the squeaky wheel.

If these companies are large enough to have accounts payable departments, it's often standard to keep onto company money for as long as possible. If they can eke out a few more days of interest they will.

If you're persistent (read annoying) enough, they'll want to pay just to stop you calling every day.

Re:Ask HN: Advice regarding past due accounts and getting paid? by jrockway on Monday November 16, 2009 @05:46PM (#945502)
What's to stop them from just hitting the "block" button on their phone?