Ask HN: How do you handle feature requests from your users?

Re:Ask HN: How do you handle feature requests from your users? by sunir on Sunday April 19, 2015 @08:35PM (#9405515)

You can track anywhere. JIRA is good. Google Docs works too. UserVoice if you want it public. Record customer contact information at all times so you can follow up.

The logout page is a good place to ask as well.

Most customers get frustrated when requests go into the trash can. It is important to show progress against requests. Simply referring to the request system in feature announcements is sufficient. "We had 18 requests for FizzBuzz. After talking further with customers, we designed..."

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Re:Ask HN: How do you handle feature requests from your users? by harisb2012 on Sunday April 19, 2015 @08:43PM (#9405538)

But there is no software just for features tracking, right?

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Re:Ask HN: How do you handle feature requests from your users? by archinal on Sunday April 19, 2015 @08:46PM (#9405547)

You can certainly use JIRA just for feature tracking if you like - it even lets you let your customers view progress/comment on the issues themselves

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Re:Ask HN: How do you handle feature requests from your users? by harisb2012 on Sunday April 19, 2015 @08:51PM (#9405561)

Yes, but you have to pay whole product JIRA to use it. Do they have option to embed it to my website? That's what I need.

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