This wasn't a transfer game. There were bidirectional emails and phone calls. (e.g. vp of revenue calling me in response to an email sent directly to his email.)

The whole situation made me wonder how much revenue would Shopify lose if they stopped charging expired credit cards. It must be material if they're willing to engage in a billing practice that essentially no upstanding SaaS company engages in. Or at least it must've been material at the time.