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A comment on I Quit: What really goes on at Apple. Parent comment

Re:I Quit: What really goes on at Apple by _trb_ on Wednesday April 08, 2015 @06:44PM (#9344624)
In large companies, customer support is a cost center. This can invert in SMB scenarios.
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Re:I Quit: What really goes on at Apple by shostack on Wednesday April 08, 2015 @07:02PM (#9344733)
Disney would like to disagree.[1]

[1] http://www.helpscout.net/blog/disney-customer-experience/

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