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A comment on I Quit: What really goes on at Apple. Parent comment

Re:I Quit: What really goes on at Apple by enraged_camel on Wednesday April 08, 2015 @06:40PM (#9344597)
>>You've probably heard that it can cost ~5x more to acquire a new customer than retain an existing one.

Not only that, but support tickets are also an excellent opportunity to turn unhappy customers into evangelists.

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Re:I Quit: What really goes on at Apple by thrownaway122 on Thursday April 09, 2015 @07:21AM (#9346776)
THIS so many times over this.

These days when I phone or email a company and get someone capable who can actually help me I go around the next few weeks recommending the company to everyone who will listen.

In some ways could a few small glitches and fast useful responses could actually be better than it just works?

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