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A comment on I Quit: What really goes on at Apple. Parent comment

Re:I Quit: What really goes on at Apple by kyllo on Wednesday April 08, 2015 @05:08PM (#9344009)
But... customer support isn't a cost center at Apple. They sell the AppleCare extended warranty, and if you don't purchase that when you buy the product, you have to pay them by the minute for customer support via telephone.
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Re:I Quit: What really goes on at Apple by exelius on Wednesday April 08, 2015 @05:26PM (#9344108)
And most customers just go into an Apple Store if they have a problem, which is a profit center.
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Re:I Quit: What really goes on at Apple by gabeio on Wednesday April 08, 2015 @06:35PM (#9344574)
Yes you can go there and pay to get things fixed but it's not 100% of the time. I just went to apple recently to get my MBP fixed and I saw the bill but apparently was covered by a recall. So, it was free.
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