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Re:Ask HN: How do technical non-developers help with open so... by DerekH on Wednesday April 01, 2015 @06:51PM (#9307527)
This blog post by Steve Klabnik would be a great start. He talks specifically about managing the issues section of an open source project (Rails).

http://words.steveklabnik.com/how-to-be-an-open-source-garde...

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