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Re:Show HN: Rabbits – Send an email to get any grunt-work pr... by thefreeman on Monday March 23, 2015 @11:03AM (#9251287)
The difference being the people working on the ticketing system already have domain knowledge as well as knowledge of the system you are reporting a bug on.
Re:Show HN: Rabbits – Send an email to get any grunt-work pr... by arm55 on Monday March 23, 2015 @12:09PM (#9251616)
I'm not sure that's the only difference. I'm pretty sure I could walk into many companies and read a ticket and be able to execute without ever having worked on their project before.