This may be true. However, they are FAR more inclined to work with a customer before just flipping a switch like a lot of (for example) American hosting companies will. I have nothing but good things to say about OVH. They were helpful during a DDoS I had about a year ago throughout the incident, but I'm sure they would have nullrouted me had I not been so responsive to their support guys when things started going badly. "I'm sure" here is pure anecdote and based on zero evidence, but it's the feeling I got.