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Re:Ask HN: Support ticketing system by johnnyg on Wednesday November 04, 2009 @02:13PM (#922368)
We run redmine for issue and code tracking. I like it but the support community working on it is fairly small and releases are not too frequent.

http://www.redmine.org/

Re:Ask HN: Support ticketing system by pospischil on Wednesday November 04, 2009 @04:27PM (#922637)
So do we. The interface isn't the greatest, but it is configurable enough (on screen, no coding required) to cover just about anything. And if for some reason it doesn't do what you need, and you can't configure it to do so, it's written in rails so diving in is no trouble at all.