Ask HN: Support ticketing system

Re:Ask HN: Support ticketing system by mrduncan on Wednesday November 04, 2009 @12:02PM (#922034)

I've never personally used it, but I've heard really good things about ZenDesk (http://www.zendesk.com/).

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Re:Ask HN: Support ticketing system by plusbryan on Wednesday November 04, 2009 @12:58PM (#922157)

I've used zendesk and it's pretty awesome. They've made some pretty serious billing mistakes with my account though, and they've been experiencing some growing pains (corrupt database, site unavailability), so I'm not sure if I can wholeheartedly recommend them. The tool itself is fantastic.

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Re:Ask HN: Support ticketing system by nkohari on Wednesday November 04, 2009 @12:18PM (#922066)

We use ZenDesk, and it's been fantastic. Their API is also first-class, which helped us integrate it more cleanly with our app.

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