I think people tend to hold large companies with far-reaching services to a higher standard in this regard. I'm not arguing that stance's validity, but if MS or Google or even Facebook (yes, I know) release a product or API, people assume that it will be well supported. Partly because of $large_company's deep pockets, and partially because it's assumed that those companies understand the far-reaching consequences of their actions and want to act responsibly.

> partially because it's assumed that those companies understand the far-reaching consequences of their actions

The large companies are made of small clueless people just like every other company on the face of the Earth.