Really? My experience in their bricks and mortar stores is that I can barely get someone to talk to me when I I want to buy something. Kind of the opposite problem, but almost as frustrating.

I guess it depends on how busy they are. The one time I've recently set foot in an Apple store, it was swarming with employees (probably 2:1 employee:customer ratio). This was a small mall location, though—it felt claustrophobic to begin with.