Agreed. I was once wronged by Google Checkout (before it closed, obviously). I couldn't get any response at all from the company, so I called a few numbers and eventually a random developer at Google looked up and gave me the name and phone number for the director of Google Checkout. I posted the number in a few forums where other incredibly frustrated merchants were looking for help.

Instead of getting some people to respond to the messages these people apparently left, within a day, the number was disconnected. That is how they tend to deal with customer service issues.