He lost his job and got a new one "right away" (according to the article). She also lost her job, was bombarded with all kinds of threats (death, rape, etc.), had to go into hiding and still doesn't have a new job (at least as of her interview for the piece).
I'm sure she could improve her image if she were better at faking some empathy, but I understand why she wouldn't feel much.
She lost her job for tattling on a private joke shared with a friend that she overheard. She then tried to get the claim that she cost someone a job taken down, blamed the victim for his own problems, and blamed the victim for her problems. She is also quoted being quite racist and sexist. She may also have used her PR position to cause much of this (I've heard but have not seen conclusion evidence that the account she used was officially associated with her company.) Her line of work is, at the core, PR.
That one was hired and the other wasn't should not be a surprise.
Lots. The "broader context" is that people who aren't Hank harassed her. As a result, she suggests that Hank organized that harassment.
i.e. she isn't sympathetic to Hank because of a ridiculous excuse she invented.
I understand you want to have sympathy for a victim. Fine. Sympathize with Adria for the abuse she got. But also point out that her lack of empathy for Hank is itself a red flag.
But you could think of it in the opposite way as well: Perhaps our empathy should be directed more towards those that have it toughest in life, and less towards those with whom we can easily identify? In that case I'd say it's the 4chan guys that are "irreparably damaged", and the HN crowd obsessed with Hank's restitution... well, "damaged" but perhaps not "irreparably". ;)
Nice quote here. As you say, it really does make Richards look empathetic. /s
But seriously, this is not good for her image.