Re:Magic: How to launch a product so no one will ever use it...
by Cthulhu_ on Monday February 23, 2015 @10:39AM
(#9094833)
> I think that the 'magic' people were simply not prepared for a runaway success.
But they were. Because they were using an invite-only signup to limit the amount of new users they can take in, they could make a reasonable assumption about how busy they could get at rush times.
Besides, the people on the other side aren't robots - at the very least they could've apologised for the late replies and explained about how busy they were. Because they're humans - or so the website claims - and that means they should show a bit of humanity and empathy and whatnot.
TBF I don't really think they hire actual humans, that just doesn't scale. Especially if 90% of their users just want to order food - reasonably predictable input, that.
But they were. Because they were using an invite-only signup to limit the amount of new users they can take in, they could make a reasonable assumption about how busy they could get at rush times.
Besides, the people on the other side aren't robots - at the very least they could've apologised for the late replies and explained about how busy they were. Because they're humans - or so the website claims - and that means they should show a bit of humanity and empathy and whatnot.
TBF I don't really think they hire actual humans, that just doesn't scale. Especially if 90% of their users just want to order food - reasonably predictable input, that.