I agree, but in this context I think that it's a valid criticism as their business model is a sort of 'all things under one roof' delivery system that should be prepared to offer a simple delivery like this one ate a competetive price/timeframe. I'm definitely not saying that people starting a business, particularly one in a service capacity, shouldn't expect to have to adapt with growth. I suppose the main point I was making is that prior to launching you should ensure that you are fulfilling your core functionality to at least a market-comparable level.