I think it's pretty gratuitous for you to give me a lesson on selling to investors and customers here. Yes my comments may have been polarizing. I don't think you understand the opportunity cost of always saying what you think people want to hear.
I've gotten a lot of opportunities by speaking my mind to and rubbing influential people the wrong way initially. They give me attention they normally would not give, and in debating with me give me more respect in the end than had I just championed the status quo. This isn't something I seek out, but I find that standing my ground almost always serves me well.
Give what I wrote another read. I wasn't suggesting that you say what people want to hear. I was suggesting that you say what you need to say in the most effective way possible given your goals. Telling people stuff they don't want to hear is a pretty common necessity. Standing your ground is important. I'm telling you that I think you probably did a disservice to your partners by doing what you did the way you did it. As one of the people who could actually review your app, I would think that'd be useful feedback. From the other folks who responded with incredulity, I don't think my opinion is unique, but I guess you can feel free to disregard it.
To judge fairly, context is as important as content. A man who steals because he has nothing to eat and would die is different from a man who steals because he feels like it.
In that case, you should recuse yourself.
If you will pardon the pun.
As a team member, she oughta reign this in a bit. As a company founder, saying what you think can sometimes hurt your company. I think you have a duty to put a buffer between your brain and your mouth, especially around touchy subjects. If you always say what you think around investors and customers, you'll probably have fewer of both. :-)
I think a lot of people (PG included) have remarked that founders are ALWAYS selling (to customers, investors, new hires, reporters, etc). Part of selling is the ability to anticipate a reaction before you say something and to say the things that will elicit the reaction that you want. Or, at very least, speak the truth in such a way that it maximizes the effect that you want and minimizes the damage that it might cause. Example: last night I ate a juicy organic steak vs. last night I ate a muscle tissue sample of a castrated bull (hat tip to Robert Heinlein).
We all make mistakes-- I HOPE she realizes that there's a reasonable chance that she (and her company) might have been better off if she hadn't said what she did or said it in a different way.