Quite right - they're not on the same level. However, both are certainly 'user-hostile'.
The thrust of my argument was that most large companies are bad at communicating about technical problems because of the way the message gets filtered through management, PR, lawyers etc. It's probably fair to say that Apple hasn't ever done anything this bad - but it's also disingenuous to hold them up as an unfailing bastion of niceness and competence.
I believe you are raising this point in good faith, but it verges on disingenuous to compare them.