I know, it just completely boggles the mind. One of the products I lead is based around agency operations - these guys are probably some of the heaviest paper pushers in the industry. And I'll walk into an office and see them creating them with typewriters, by hand, or slowly tapping away at their keyboard into Word, burning through a five-figure annual printer budget. A port call will involve a few dozen documents (B/Ls, customs forms, etc). One of the product modules effectively automates that and it's an incredible impact on their workload.