How Verizon fixed a recent backbone provider issue

Re:How Verizon fixed a recent backbone provider issue by KaiserPro on Friday February 06, 2015 @11:51AM (#9009855)

As someone who lives in the UK, and purchases bandwidth all over the world I say this:

That's your fucking job, what do you want, a medal?

Seriously, the level of crap that verizon, Level 3 and AT&T put out is immense. I was trying to get a 100meg line in downtown redwood city. (this was q4 2013) at first I was told that the exchange was full. After that they said I could have bonded T3. After much screaming and shouting they decided that they would do me a favour and provision a fibre line.(bear in mind this was part of a large global account, with MPLS and other such niceties)

In the end it took 3 months of epic hassle (this was without way leave) just to get to the point of connection. after another 6 weeks of pointless meandering, I had fibre.

However because of the level of skill at the NOX it was another 3 fucking weeks to get it lit properly. (15% packet loss is not acceptable by the way)

The worst part of this is the cost, $4500 a month for a steaming pile of shite, backed by people to thick to open doors effectively.

In london this is how it went down: Phone up $provider, I want a 1 gig line please.

$provider: sure, that might be up to 90 days, pending legals and survey

Me: ok

$provider: (week later) survey is done, line should be lit in a month

$provider: oh and thats £1500 a month

In conclusion, just fuck right off, get off your arse and fucking do what we all pay you for, provide some fucking bandwidth.

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Re:How Verizon fixed a recent backbone provider issue by feld on Friday February 06, 2015 @12:18PM (#9010060)

If they're provisioning fiber lines and not documenting loss, doing OTDR, etc they're doing it wrong. It should not have gone live and handed to the customer without passing a fucking smell test.

edit: my past experience with CenturyLink was always great -- they provided us with extremely detailed documents of the provisioned line with loss, bandwidth tests, etc.

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