Realistically this tool will be very rough around the edges because its new. All new apps are never polished, and this might not even still be around in 6-12 months. There will be feature requests, bugs to work around, other deficiencies (and some efficiencies as well). $9 per user is a lot to ask for something that is unproven when there are competitors that have a track record for less. Im just being honest this are all things that go in when I consider buying software for my team. And reiterating that this would be only one of many tools I have to buy to keep the wheel on the bus.