They're also very honest about their problems. The @htc on Twitter has openly acknowledged some of the early bugs with Hero, particularly in regards to the blocking on network IO when signed into Facebook and the Twitter 32 bit post limit. He's kept us all informed regarly while HTC engineers work on problems and told us as soon as the updates have come out.

He isn't always in a position to say something - people have recently noticed a bug in the messaging app that when fixed increases the battery life remarkably - but as soon as he does he tells their customers.