Re:Ask HN: Is it foolish to open source your SAAS business s...
by flohofwoe on Thursday January 29, 2015 @08:57AM
(#8966089)
IMHO, your source code is not what makes your product special, it's your service and support that counts and is valuable to customers. There's plenty of examples where at least a core product is open source under very liberal open source licenses, but a company behind it sells support, services, extensions etc around the open source core product. I think that at least companies are more interested in buying your services around the product (guaranteed support response times, customization, training, ...). However I mostly know infrastructure tools which follow this philosophy (e.g. Vagrant, Chef, puppet, various database products etc...).
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