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A comment on 100,000 Users And So Can You (A history of Carbonmade). Parent comment

Re:100,000 Users And So Can You (A history of Carbonmade) by jbyers on Wednesday October 21, 2009 @04:25PM (#895538)
"Excellent customer service could be the most significant thing you can do."

Amen. At Wikispaces we absolutely obsessed over fast, human responses to support questions early on -- and still do. People are regularly shocked to get a response at all, let alone from a person, let alone in the span of a few minutes. That email can be the difference between getting frustrated and leaving for good vs. being a long term site user.

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Re:100,000 Users And So Can You (A history of Carbonmade) by JoeAltmaier on Wednesday October 21, 2009 @04:42PM (#895581)
Its actually a relative minimum of effort to respond very quickly - drastically reduces the number of outstanding issues to track. Ignoring tracking, it takes the same total effort to answer NOW as a week from now. Now I wish my garage mechanic/doctor would operate this way.
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Re:100,000 Users And So Can You (A history of Carbonmade) by spencerfry on Wednesday October 21, 2009 @05:16PM (#895633)
Yeah. It's funny. As soon as you start doing it, it's really not that hard to keep up with.
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