Re:Working at Netflix
by mathattack on Tuesday January 20, 2015 @05:26PM
(#8920094)
Customer satisfaction is disproportionately tied to the sales experience. I still resent the guys who sold me my Toyota. It stands to reason that how we are recruited also directly impacts how we feel about the company after we join.
[ Parent
| on HN ]
I'm still angry about about a 96 Jeep I bought new. A little untruth by the sales guy about a minor feature, that was important to me, has turned me off all jeep products ever since. Nearly twenty years later I cannot look at any jeep one without remembering that profound disappointment when my new vehicle was not as I had expected.