Re:Poll: Engineers – How much time do you spend on emergencies?
by whiskykilo on Friday January 16, 2015 @03:41PM
(#8901549)
Between 20-30% would be my best guess. I'm including business emergencies as well, regarding client support. These emergencies get me out of the groove, which also adds up wasted time, while I try to get back into what I was working on.
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Re:Poll: Engineers – How much time do you spend on emergencies?
by beat on Friday January 16, 2015 @04:58PM
(#8901999)
Thanks for the reply. I'm working on a product that directly addresses the time lost to emergency failures in complex system, so I'm hoping to find a way to get a decent measurement of how the engineers doing the work perceive the loss.
If I can put it in reasonably defensible numeric terms for the managers/directors who can purchase software ("I can save 5% of the time of your senior/lead engineers!"), it'll be much easier to sell.