Re:Ask HN: What was your biggest fuckup of 2014?
by forgottenpass on Wednesday December 31, 2014 @11:04AM
(#8819815)
The surprising thing was that everyone was cool about it. Honesty for the win :)
People generally respond well when treated like people. Some don't, which is unfortunate. That's both a popular and silly reason for one (businesses, people with a pulpit, etc) to treat people like unruly masses as a defense.
Which results in my selling about 20 more t-shirts than I had available. Ouch.
I decided to be open about the mistake and the next day I manually sent an email to everyone whose order couldn't be fulfilled to explain what had happened.
The surprising thing was that everyone was cool about it. Honesty for the win :)