Hmm, the book description makes it sound more like Yet Another Process Management book (e.g. "Lean ", "Waterfall ", "Six Sigma *", etc.) rather than a collection of nuts-and-bolts war stories. Is that not accurate?

I leave the process management stuff up to other folks, they're better salespeople than I am. They get paid to beat other people into submission; I get paid to beat servers into submission. :-) (Though not in Jacques' or Rachel's league.)