Why I Drilled Holes in My MacBook Pro and Put It in the Oven

Re:Why I Drilled Holes in My MacBook Pro and Put It in the Oven by snowwrestler on Tuesday December 30, 2014 @02:57PM (#8816379)

I was sitting in an Apple store getting the battery replaced on my MacBook Air. It only lasted 300 cycles instead of the 1,000 it is supposed to. My battery replacement was free despite being outside the 1 year warranty.

Next to me a woman had brought in her laptop because of problems (did not overhear what), and they replaced it for free despite it being 3 years old.

I definitely agree that the first step with Apple stuff is to see what they'll do for you. Hitting the Apple store is the best way to do that, but they're not everywhere. I wonder if the mail-in folks have as much latitude to please the customer. (And of course if you mail it in, you're missing your computer for at least a week or two.)

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Re:Why I Drilled Holes in My MacBook Pro and Put It in the Oven by mgkimsal on Tuesday December 30, 2014 @05:24PM (#8817082)

If you go to the store, you're missing it for days as well. I was told a repair would take 3-5 biz days after I dropped it off - drop off on Monday, Tuesday is first biz day, etc. So.. effectively up to 1 week no computer, out min $300, and no replacement in the meantime.

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Re:Why I Drilled Holes in My MacBook Pro and Put It in the Oven by PhantomGremlin on Wednesday December 31, 2014 @01:00AM (#8818408)

It probably depends on where you go and what the problem is.

I've had 1 day turnaround from my local Apple store on a repair. On another repair (replace failing SSD) they fixed it in a few hours.

They also replaced an iPhone 5C screen in a few hours.

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Re:Why I Drilled Holes in My MacBook Pro and Put It in the Oven by philliphaydon on Wednesday December 31, 2014 @04:43AM (#8818746)

Guess Apple isn't as good down under. Terrible support from Apple in Singapore and Australia, from my personal experience.

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