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Re:UI Performance Decline – OS X Tiger to Yosemite [video] by r00fus on Wednesday December 24, 2014 @05:14PM (#8794714)
It's a hassle if you have to call the vendor at all. Not all Windows versions have downgrade rights (see Vista, certain editions of 7).

Also pricing is an issue: all recent desktop versions of MacOSX are either free or very inexpensive ($30 or less).

You could likewise say that filing an insurance claim is easy... sure, but for some folks even knowing to make the call is an undue burden - exactly how the vendor wants it.

Re:UI Performance Decline – OS X Tiger to Yosemite [video] by pedalpete on Wednesday December 24, 2014 @09:21PM (#8795212)
As a counter argument, Apple fans are always telling me "just go to the genius bar, they'll sort it out". As if that isn't a hassle. I've never had the need to take any of my windows machines in to be serviced.