Re:We Invite Everyone at Etsy to Do an Engineering Rotation
by indymike on Monday December 22, 2014 @12:08PM
(#8783894)
I think sales may be more important. Getting an appreciation for how hard it is to get a customer would alter how a lot of engineers think about features. Customer service is honestly easy in comparison.
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Re:We Invite Everyone at Etsy to Do an Engineering Rotation
by einhverfr on Monday December 22, 2014 @01:40PM
(#8784371)
Agreed, but one huge problem here is that getting a customer often requires more than a checklist of features, but rather a product that solves a customer's problem well.
I agree that sales, support, and engineering should all have rotations. The sales and support give you very different insights into what customers need which help you out with your engineering.