Re:Computer repair with the speed and reliability of FedEx
by tzs on Thursday December 11, 2014 @07:19PM
(#8737878)
There was a "Modern Marvels" episode that took a look at UPS. One of the things they covered was a huge electronics repair facility that UPS operates near their hub.
UPS has contracts with several electronics manufacturers to handle repairs. For example, they handle Toshiba laptop repairs [1].
This happens transparently to the end user. The electronics company has the customer ship the broken item via UPS, addressed to an address that UPS knows is reserved for items that UPS is supposed to repair, and they get diverted from the hub to the repair facility and fixed. The technicians at the facility are UPS employees, but have received training from the companies whose equipment they work on.
UPS has contracts with several electronics manufacturers to handle repairs. For example, they handle Toshiba laptop repairs [1].
This happens transparently to the end user. The electronics company has the customer ship the broken item via UPS, addressed to an address that UPS knows is reserved for items that UPS is supposed to repair, and they get diverted from the hub to the repair facility and fixed. The technicians at the facility are UPS employees, but have received training from the companies whose equipment they work on.
[1] http://www.forbes.com/2004/04/27/cx_ah_0427ups.html