I can see how it makes sense if there's a delivery component but I'm not sure what fedex brings to the table otherwise.

The fact they have well trained staff who have been doing nothing but this for decades, maybe?

Edit: Oh and for repair parts to have on stock/delivered on request, there is always a delivery component involved.

Hmm, that kind of blows a hole in my speculation that after we have a few big players in computer service, a few law suits with unhappy results, we finally get government regulation in computer repair, similar to regulation in other service/repair industries, such as automobile repair.

I run a service business in addition to the database apps I write, and I expected one of the flags for me to close that part down was the introduction of that type of regulatory stance...

Yeeup. Perhaps this ensures business in case they lose out on contracts with the existing computer-makers.