Thanks for sharing that. I actually follow Yishan on Quora and hadn't seen that pop up.

Definitely helpful to get some context. I'd like to believe that everyone is being truthful here, but I guess there will always be a nagging doubt that we are not getting the full story due to the nature of the situation. I guess that brings up the more philosophical question of what duty a company has to make its dirty laundry public to its users.