Re:Coding, Fast and Slow: Developers and the Psychology of O...
by rayiner on Tuesday November 04, 2014 @11:46AM
(#8557481)
> even though you just discovered it and didn't necessarily cause it
Whether you caused it or not is irrelevant. The only issue on the table when confronted with a defect should be: 1) how do we fix it so the customer does not get shitty product; 2) how do we improve the process so that such defects are not introduced in the first place.
If there are people who do careless work and consistently introduce defects, that's a wholly separate issue to be handled through separate channels. If you mix the engineering issue, with the HR issue you will create a culture where people would rather let defects get to the customer than get in trouble for raising them internally.
Whether you caused it or not is irrelevant. The only issue on the table when confronted with a defect should be: 1) how do we fix it so the customer does not get shitty product; 2) how do we improve the process so that such defects are not introduced in the first place.
If there are people who do careless work and consistently introduce defects, that's a wholly separate issue to be handled through separate channels. If you mix the engineering issue, with the HR issue you will create a culture where people would rather let defects get to the customer than get in trouble for raising them internally.