Re:FTC Says AT&T Has Misled Millions of Consumers with ‘Unli...
by wpietri on Tuesday October 28, 2014 @04:43PM
(#8523476)
> For those of us who are Americans, isn't it amazing how the companies that provide us with access to the internet are pretty much among the most hated companies in our country?
My read is that when companies get large enough not to have to really compete, and especially when they have services that are hard to live without, then they go from seeing people as customers (whose loyalty they must win) to territory (which they conquer and exploit).
Capitalism works really well in the small when there's plenty of competition: I live in a neighborhood with a lot of local restaurants, and they're generally great. But dealing with an incumbent telco or cable company quickly makes me look like I have Tourette's.
My read is that when companies get large enough not to have to really compete, and especially when they have services that are hard to live without, then they go from seeing people as customers (whose loyalty they must win) to territory (which they conquer and exploit).
Capitalism works really well in the small when there's plenty of competition: I live in a neighborhood with a lot of local restaurants, and they're generally great. But dealing with an incumbent telco or cable company quickly makes me look like I have Tourette's.