Re:FTC Says AT&T Has Misled Millions of Consumers with ‘Unli...
by anigbrowl on Tuesday October 28, 2014 @04:52PM
(#8523513)
That assumes a sufficient fraction of the population understands its own self-interest and will hurt AT&T by supporting a disruptive competitor. I hope that's the case, but it's also possible that AT&T (or any company that seems to be mistreating consumers) has market research that indicates the vast majority of their customers are too passive to switch and can safely be milked like cows.
Re:FTC Says AT&T Has Misled Millions of Consumers with ‘Unli...
by jordanpg on Tuesday October 28, 2014 @04:14PM
(#8523289)
Well, that's essentially what I meant. Who do you mean by "they"?
Re:FTC Says AT&T Has Misled Millions of Consumers with ‘Unli...
by AnthonyMouse on Tuesday October 28, 2014 @04:37PM
(#8523433)
The company itself. Or if you prefer the real parties in interest, the shareholders who don't rein in this kind of behavior by the executives.
They are not. Their executives probably are because they're paid based on quarterly profits and won't still be around when it all catches on fire, but their actions are not in the long term interests of the shareholders.
Acting like a bag of idiots and making everyone hate you is bad for business. Your customers may not have any alternative today but tomorrow they're going to be lobbying for Google Fiber, municipal networks, community networks, more government regulation, antitrust enforcement, etc.