Say you get a "Big Kahuna Combo" at $4.95 from some joint. The combo comprises a hamburger, a bag of fries and medium soda. Let's say the supermarket price for the same amount of soda is $.95 and the water cost is $1.95 (yes, more.) You'd think the restaurant would be able to swap the soda for a bottle of water and charge you $5.95 for the combo. But the way their combos are created (there are many, many reasons why the combos include a soda, such as soda companies subsidizing the cost of the soda for having soda as the default drink in the menu) doesn't allow for customization. In that case you'll have to pay the full value of the combo + $1.95 for the bottled water. Or get the same combo, for $4.95, but replacing the soda for tap water.
That's what the parent meant.
This reminds me that in Belgium there's a fast food chain with menus for which the cashier can't swap the soda for water.