The Great Robocoin Rip-off: How We Lost $25,000 Buying a Robocoin ATM

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by aleem on Wednesday October 15, 2014 @05:06AM (#8457663)

Jordan Kelley has posted his response on Reddit http://www.reddit.com/r/Bitcoin/comments/2jakg4/the_great_ro...

Judging from the replies, it seems to have backfired probably because he did not acknowledge the errors on his side (shipping a lemon, unresponsive over email and not having provided a refund yet).

Worse, he doesn't seem to realise that the name-and-shame was a result of his and ultimately RoboCoin's actions.

Edit: The correct response would have been to issue a refund immediately, acknowledge and apologise for the issue, highlight the trouble area (upstream supplier issues or whatever lead to this), and commit to solving or already having solved this problem for future clients + internal review of this mishap.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by DanBC on Wednesday October 15, 2014 @08:06AM (#8458010)

Reddit threads sometimes provide nice extra context but the armchair lawyering from angsty 22 yeAr olds is unfun.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by spacemanmatt on Wednesday October 15, 2014 @08:12AM (#8458028)

Damnit, you just made me miss Groklaw again.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by darkstar999 on Wednesday October 15, 2014 @11:48AM (#8459042)

HN isn't immune to armchairing either.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by aleem on Wednesday October 15, 2014 @11:37AM (#8458965)

Jordan Kelley has since deleted his original response but you can still view it at http://i.imgur.com/WXyGPM3.png

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by toomuchtodo on Thursday October 16, 2014 @12:47AM (#8463409)

http://web.archive.org/web/20141016044652/http://i.imgur.com...

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by rasz_pl on Wednesday October 15, 2014 @02:58PM (#8460879)

When I clicked on his nickname, robocoinjordan, few hours ago there was ANOTHER post from him where he states he is sorry and just wired the money - it seems that second post is also deleted now

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by hatty on Wednesday October 15, 2014 @11:37AM (#8458966)

Jordan provided his email on the reddit comment ([email protected]) and encouraged people to contact him if they want to engage further.

After spending so much time reading the materials and forming an opinion, I emailed him. I suspect he thought not many people would actually email.

I'll make sure to comment if I get more details beyond these materials or even get a response.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by hatty on Wednesday October 15, 2014 @12:09PM (#8459207)

He says he will give full refund. I supplied the response in a new comment rather than reply.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by Zlatty on Thursday October 16, 2014 @06:36PM (#8468257)

Someone gave him gold for this. Talk about waste of money.

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by tyang on Thursday October 16, 2014 @07:57PM (#8468625)

Unless the giver was highly entertained?

[ Parent | on HN ]

Re:The Great Robocoin Rip-off: How We Lost $25,000 Buying a ... by JoblessWonder on Wednesday October 15, 2014 @12:06PM (#8459176)

Annnnnnd he deleted it.

[ Parent | on HN ]