Re:I’m tired. So I’m selling my game that just went viral
by whocares on Sunday September 14, 2014 @12:14PM
(#8315479)
Hi Renato
I am very sorry to hear about your health problems. I don't have the same challenges as you but I do have experience of when a side project explodes. I have a piece of freemium software that has been downloaded about 700,000 times and here is what i did to manage the emails:
- set up a great FAQ and put all questions that are asked more than once in there.
- if you use a mac get a copy of TextExpander ( or a similar product) and automate all your email replies. Then you can answer support emails with one command.
- use a Gmail label to sort out support, and batch send emails once or twice a week. Don't be afraid to ignore whiners, complainers and the people who cannot Google answers for themselves.
I am very sorry to hear about your health problems. I don't have the same challenges as you but I do have experience of when a side project explodes. I have a piece of freemium software that has been downloaded about 700,000 times and here is what i did to manage the emails:
- set up a great FAQ and put all questions that are asked more than once in there. - if you use a mac get a copy of TextExpander ( or a similar product) and automate all your email replies. Then you can answer support emails with one command. - use a Gmail label to sort out support, and batch send emails once or twice a week. Don't be afraid to ignore whiners, complainers and the people who cannot Google answers for themselves.
Take care of your health first and best of luck!