13,402 unhappy users and no lessons learned–so we built this

Re:13,402 unhappy users and no lessons learned–so we built this by hkyeti on Thursday August 28, 2014 @09:50AM (#8237163)

Hey Joe agree about onboarding..

Actually our flow included invite by SMS, email etc really early on and was pretty simple (we did a bunch of early usability testing)...but still we got very little connect rate, less than 10% of users. Never really figured out the main reason why, just speculation.

I'd be curious what you are seeing in your case... maybe we could have improved it in other ways.

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Re:13,402 unhappy users and no lessons learned–so we built this by JoeAltmaier on Thursday August 28, 2014 @10:02AM (#8237207)

Actually we get phenomenal conversion. But we vet our customers (Enterprise) and they're already 'converted' when their boss says "We're trying this collaboration tool" so its fish-in-a-barrel.

I work at Sococo. You can try a trial - its free - and see how it works better than I can describe :)

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Re:13,402 unhappy users and no lessons learned–so we built this by hkyeti on Thursday August 28, 2014 @10:09AM (#8237256)

Thanks Joe - I guess when it's top down it's going to get pretty good conversion rates.. appreciate the share :)

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