What? I thinks the author goes a bit far with his idea that people need to talk. Does anybody remember how and why BBS' were so popular? It's because you had a voice, an anonymous voice, and you could share information without being judged. I don't know why the author thinks that people on sites don't communicate (maybe I missed the jist of the article entirely), but just because people aren't doing VOIP doesn't mean they have no 'voice'.