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Re:You're Killing Me, Zappos by moe on Wednesday September 09, 2009 @01:36PM (#813592)
Great shopping experience is not having an awesome interface so that I can browse all day long.

No, great shopping expirience is having an awesome interface that helps you to find what you're looking for as fast as possible.

Big text, big buttons and a clean layout help a lot.

Notice what he did to the blue button bar at the top? This is one of the changes that should get adopted immediately, it's a no-brainer. It looks better and works better than the original.

Re:You're Killing Me, Zappos by krianbalma on Wednesday September 16, 2009 @07:44PM (#827077)
Here is my response to the letter (I head up UX at Zappos) http://tinyurl.com/rcrz3o