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A comment on Chattanooga offers residents lightning-quick connections, to telecoms' dismay. Parent comment

Re:Chattanooga offers residents lightning-quick connections,... by bicx on Monday July 21, 2014 @02:26PM (#8065149)
I'm in Chattanooga and I love it. Their customer service is great and they've upgraded me from 50mbps to 100mbps, then again from 100mbps to 1000mbps for the same monthly price. I just get emails that say "We've upgraded your internet speed!" I like a free market too, but it's too late to keep the government out of the competition. They ended that game when they allowed providers to lay claim to large areas free of direct competition.
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Re:Chattanooga offers residents lightning-quick connections,... by btrautsc on Monday July 21, 2014 @04:33PM (#8065832)
I'm here too; EPB is amazing. I cut cable about 6 months ago (kept 100mbps), yet they were still awesome from a customer service perspective.

There is a lot of talk in the thread about public vs private - regardless of ideology - EPB is an incredibly run public utility (as least as a customer)

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Re:Chattanooga offers residents lightning-quick connections,... by bicx on Monday July 21, 2014 @04:42PM (#8065878)
I did the same; I stopped by their office on the way to work with my cable boxes. While standing in the customer service line held up by a problematic customer, a woman took me aside to her cubicle nearby where she had me sit down as I turned everything in and changed my account. Very friendly, no pressure to keep anything. She just made the changes and helped me save some time. Much different at Comcast, where I was treated like an animal.
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Re:Chattanooga offers residents lightning-quick connections,... by btrautsc on Monday July 21, 2014 @05:08PM (#8066006)
It is refreshing. I'm glad they are getting some love because they are great to work with.

As far as business users go, they could drop their prices a little, but overall - they are top notch.

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Re:Chattanooga offers residents lightning-quick connections,... by bicx on Monday July 21, 2014 @05:42PM (#8066181)
As a side note, it's always surprising how many Chattanoogans come out of the woodwork on HN when a Gig story appears.
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Re:Chattanooga offers residents lightning-quick connections,... by davidandgoliath on Tuesday July 22, 2014 @01:11AM (#8067475)
We love our internet :)
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