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Re:Tech Blogger Tries To Cancel Comcast Service, Hilarity En... by edoceo on Thursday July 17, 2014 @02:28AM (#8046306)
I built a tool around FreeSWITCH to do this in some down time between gigs. Trust was the biggest issue; the 3rd party recording the call hears account information, mothers maiden, secret codes and silly things like this. Trust was hard.

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