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A comment on Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues. Parent comment

Re:Tech Blogger Tries To Cancel Comcast Service, Hilarity En... by rcthompson on Tuesday July 15, 2014 @11:09AM (#8036847)
The point is that this tactic would be selecting against the nice reps in the long run. Of course, I can't think of any other tactic that wouldn't do so.
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Re:Tech Blogger Tries To Cancel Comcast Service, Hilarity En... by mikeash on Tuesday July 15, 2014 @11:15AM (#8036880)
Understood, but my point is that it is their responsibility to select for nice reps, not ours. If their metrics combined with the natural customer reaction selects for bad reps, that's their fault and their problem.
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