> Finally on July 3rd, I receive a friendly update advising me that my issue has been corrected. To my surprise I was not able to SSH into my machine.

This is a great BOFH (http://bofh.ntk.net/BOFH/0000/bastard01.php) story if I've ever heard one! "Thank you for your concern, your business matters greatly to us and we've 'solved' your problem. Have a nice day! <deletes VM>" :-)